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Whether you have a question about a product, an order, or a partnership — we're here.

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We typically respond within 24 hours. For urgent order enquiries, please include your order number in the message.

Based In

Australia · Shipping nationwide

Instagram

@chiliving

Frequently Asked

How long does shipping take?

Standard shipping within Australia takes 5–10 business days. Express options are available at checkout.

What is your return policy?

We offer a 30-day return policy for unused items in original packaging. Please contact us to arrange a return or exchange.

Do you ship internationally?

We currently ship within Australia. International shipping will be available soon.

Are your products ethically sourced?

Absolutely. We work directly with artisans and small producers who share our commitment to fair wages, sustainable materials, and traditional craftsmanship.